Return & Refund Policy

Return & Refund Policy

Last Updated: September 13, 2026

At Urbaine Clothings, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges and refunds may be accepted for our streetwear clothing, jackets, T-shirts and other apparel.

1. Return Eligibility

A return or exchange request may be accepted if the product meets our eligibility requirements.

Generally, the product must be:

  • Unworn

  • Unused

  • Unwashed

  • Undamaged

  • Free from stains, odours or marks

  • In its original condition

  • Returned with original tags and packaging, where applicable

Products that do not meet these conditions may be rejected.

2. Return Request Period

Return or exchange requests must be raised within [2 DAYS] of delivery.

Requests submitted after the applicable return period may not be accepted.

Please contact our customer support team as soon as possible if you believe there is an issue with your order.

3. Wrong or Incorrect Product

If you receive a product different from the one you ordered, contact us with:

  • Order number

  • Photographs of the product received

  • Photographs of the packaging

  • Relevant product details

After verification, we may provide an exchange, replacement or other appropriate resolution.

4. Damaged or Defective Product

If you receive a damaged or defective product, notify us within [X DAYS] of delivery.

Please provide clear photographs and/or video showing the issue.

Our team will review the request and determine the appropriate resolution.

5. Size Exchange

Size exchanges may be available subject to:

  • Product availability

  • The product being unused and unworn

  • The product meeting our return conditions

  • The exchange request being submitted within the applicable return period

Customers should carefully review the size chart before ordering.

6. Products That Cannot Be Returned

Returns may not be accepted for products that:

  • Have been worn or used

  • Have been washed

  • Have been altered

  • Are damaged after delivery because of customer use

  • Have missing tags or packaging where required

  • Show stains, odours or other signs of use

  • Are returned after the applicable return period

Certain promotional, clearance or specially marked products may also be non-returnable.

7. How to Request a Return

To request a return or exchange, contact us at:

Email: help.urbaineclothing@gmail.com
Phone / WhatsApp: +91 9768511057

Please provide:

  1. Order number

  2. Name used for the order

  3. Product name

  4. Reason for return/exchange

  5. Clear photographs or video where relevant

Do not ship a product back to us before receiving return instructions from our team.

8. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

If the product is incorrect, damaged or defective and the claim is verified, Urbaine Clothings may provide an appropriate return or replacement solution.

For customer-requested size changes or other eligible returns, return shipping charges may apply.

9. Refunds

Once an eligible return is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved, the refund will be processed through the applicable payment method or another method communicated by our team.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.

10. COD Orders

For Cash on Delivery orders, refund procedures may differ from prepaid orders.

Customers may be asked to provide the required details for processing an approved refund.

11. Partial Refunds

In certain circumstances, a partial refund may be considered where only part of an order is eligible for a refund or where applicable deductions apply.

12. Exchange Availability

An exchange is subject to stock availability. If the requested replacement size or product is unavailable, we may offer another appropriate resolution according to the circumstances.

13. Return Inspection

All returned products may be inspected before a return, exchange or refund is approved.

Submitting a return request does not automatically guarantee approval.

14. Contact Us

For questions about returns, exchanges or refunds:

Urbaine Clothings
Email: help.urbaineclothing@gmail.com
Phone / WhatsApp: +91 9768511057
Address: Shop No. 07, Ground Floor, Vidisha Shanti Niketan Complex, Mira Bhayander Road, Near MacDonald, Mira Road (E), Thane - 401107.

Please keep your order number available when contacting customer support.

Important

By placing an order with Urbaine Clothings, customers acknowledge that they have reviewed the applicable product information, size details, shipping terms and return conditions before completing their purchase.